True North is a local marketplace that connects you with trusted, independent cleaning professionals. Search cleaners near you, compare profiles and reviews, and book in a few taps.

Go to Find a Cleaner, filter by service, location, date, and rating, open a cleaner’s profile, and choose a time. Your cleaner reviews and accepts the request, and you’re booked.

Yes — a free account lets you book, message your cleaner, and track your cleanings. Signing up takes less than a minute.

Enter your ZIP code on the Find a Cleaner page to see the cleaners available in your area. We’re adding new cleaners all the time.

Each cleaner sets their own rates, shown on their profile and before you confirm — no surprise fees.

It depends on each cleaner’s services, but common options include standard and recurring cleaning, deep cleans, and move‑in / move‑out cleaning.

Absolutely — rebook a cleaner you liked right from My Bookings, based on their availability.

Your street address stays private until the cleaner accepts your booking, so your details are only shared once a cleaning is confirmed.

Manage any booking from My Bookings. Cancellation and rescheduling terms can vary by cleaner, so check the details on your booking.

Open the booking and choose “Report an issue.” Our support team will step in and help make it right.

Securely online by card at checkout — no cash needed. Payments are processed by our payment partner (Stripe), and your card details are never stored on our servers.

Yes. All payments run through a PCI‑compliant processor. True North never sees or stores your full card number.

Store credit is a balance you can apply toward bookings or supplies. If you’ve earned or been issued credit, it appears in your account and applies automatically at checkout.

Tap Become a Cleaner and complete your profile: add your business info, list your services and rates, set availability, connect payouts, accept the agreement, and pass a background check. Once those are done, you go live in the marketplace.

You’re paid by secure direct deposit through Stripe after each completed job — no chasing invoices or handling cash.

Yes. You’re an independent professional — you choose your services, prices, availability, and service area.

Creating a profile is free. A small platform service fee is applied to bookings to cover payment processing and running the marketplace.

Typically yes, unless you and the customer agree otherwise. You can also stock up on eco‑friendly products from the True North supplies store.

Yes. Every cleaner completes a background screening before they can appear in the marketplace.

Yes. Only customers who have completed a booking can leave a rating and review, so what you read reflects real cleanings.

Use in‑app messaging in your Inbox to coordinate details and keep a record of your conversation.

Yes. If you have both profiles, switch between Customer and Cleaner views anytime from your account menu.

Go to Account Settings to edit your name, email, and password.

It’s our shop of eco‑friendly cleaning products — order what you need and keep it on hand for your next cleaning.