Trust & Safety
Inviting someone into your home takes trust. Here’s how we help keep our community safe on both sides of every booking.
Vetted cleaners
Cleaners complete a profile and identity check before they can go live in the marketplace, and every cleaner passes a background screening. Their status, services, and reviews are shown openly on their profile.
Verified reviews
Ratings and reviews come only from customers who actually booked and completed a job, so what you read reflects real experiences.
Secure payments
Payments are processed securely through our payment partner. Your card details are never stored on our servers, and cleaners are paid after the job is done — no cash needed.
Messaging & support
Coordinate details through in‑app messaging so you always have a record, and reach our support team anytime if something isn’t right. Report an issue directly from any booking.
Safety tips
Keep communication and payments on‑platform, share access details only after a booking is accepted, and secure valuables and pets before your cleaner arrives.