Privacy Policy
Information we collect
We collect information you provide directly — such as your name, email, phone number, address, and payment details — when you create an account, book or provide a service, or contact us. We also automatically collect certain technical information (device, browser, IP address, and usage data) through cookies and similar technologies.
How we use information
We use your information to operate the marketplace, connect customers with cleaners, process bookings and payments, provide support, keep the platform safe, and communicate with you about your account and (with your consent) marketing.
How we share information
We share information between customers and cleaners as needed to complete a booking, with service providers who help us operate (such as payment and hosting partners), and when required by law. We do not sell your personal information.
Cookies
We use cookies to keep you signed in, remember preferences, and understand how the site is used. You can control cookies through your browser settings.
Data security & retention
We use reasonable safeguards to protect your information and retain it only as long as needed for the purposes described here or as required by law.
Your choices
You may access or update your account information, opt out of marketing emails, and request deletion of your data by contacting us.
Contact
Questions about this policy? Email privacy@truenorthfreeconnection.com.